Privacy Policy

Introduction

launchpading Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website launchpading.top and use our services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Data Controller Information

The data controller responsible for your personal data is launchpading Ltd, a company registered in Ireland with registration number 582740. Our registered office is located at Quay Street 169, Galway, H16 2466, Ireland. If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@launchpading.top.

Data Collection

We collect and process the following types of personal data about you:

• Contact Information: When you fill out our contact forms, we collect your name, email address, phone number, and company details.
• Communication Data: Records of correspondence when you contact us via email, phone, or through our website forms.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products, and services, including pages visited and time spent on our site.
• Marketing Data: Your preferences in receiving marketing communications from us and third parties.

The data we collect is necessary for providing our IT services, responding to enquiries, and improving our website functionality. We collect this information directly from you when you interact with our services or automatically through cookies and similar technologies as detailed in our Cookie Policy.

Legal Basis for Processing

We process your personal data under the following legal bases as defined by GDPR:

• Legitimate Interest: For website analytics, security, and business development purposes.
• Contract Performance: To provide our IT services and fulfil contractual obligations.
• Consent: For marketing communications and certain cookies (where required).
• Legal Obligation: To comply with applicable laws and regulations.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To deliver our IT services and fulfil contractual obligations
• To process payments and manage billing
• To send service-related communications and updates
• To improve our website, products, and services
• To ensure network and information security
• To comply with legal and regulatory requirements
• To send marketing communications (with your consent)

How we use your information depends on the specific services you use and your relationship with launchpading. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf, such as cloud hosting, payment processing, and email services.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulatory Bodies: Government agencies and regulatory authorities where required by law.
• Business Partners: With your consent, we may share data with trusted partners for specific projects or services.

We do not sell, trade, or otherwise transfer your personal data to third parties for their marketing purposes without your explicit consent. All third-party service providers are required to maintain appropriate security measures and use your data only for the specified purposes.

International Data Transfers

Some of our service providers are located outside the European Economic Area (EEA). When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission, Standard Contractual Clauses, or other legally recognised transfer mechanisms under GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and processed. Our retention periods are based on:

• The length of time we have an ongoing relationship with you
• Legal obligations that require us to keep records for certain periods
• Limitation periods for legal claims
• Guidelines issued by relevant data protection authorities

Generally, we retain contact information and communication records for up to 7 years after our last interaction, website analytics data for up to 26 months, and marketing data until you withdraw consent or for up to 3 years of inactivity. When personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention policy.

Your Rights

Under GDPR and Irish data protection law, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at privacy@launchpading.top or +353 914006162. We will respond to your request within one month, though this may be extended by up to two months for complex requests.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and provide personalised content. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of data transmitted over the internet.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC). You can contact the DPC at www.dataprotection.ie or by phone at +353 (0)761 104 800.